NutriOne Terms of Use

Last updated: September 8, 2026

These terms govern use of the NutriOne mobile app, published by MediOne. By activating your account or using the app, you accept these terms and the NutriOne Privacy Policy.

The MediOne Terms of Service apply to the platform clinics use; they do not replace this document for the app.

1. What NutriOne is

NutriOne is a lifestyle and wellness app. It lets you:

View the meal plan and portions your nutrition professional shares with you
Log what you eat
See appointments, wellness follow-up measurements, and your profile

The app is a digital companion. It is not a medical product, does not diagnose, does not treat, and does not issue clinical instructions on its own. Any plan or recommendation is defined by your professional, not by MediOne or the app.

2. Access

Access is by invitation only. Your professional invites you from MediOne; you activate the account and set a password.

You are responsible for:

Keeping your password confidential
Activity that occurs under your account
Using the app only for your own lifestyle tracking

If you are no longer invited or you delete the account, access stops.

3. Deleting your account

You can delete your NutriOne account inside the app:

Open Profile.
Tap Delete account.
Confirm Delete your account?

That closes access immediately: you cannot sign in until your professional sends a new invitation and you activate the account again. Previous invitations stop working. “Forgot password” is not enough to get back in.

Deleting the app account does not delete the file, plans, diary, appointments, or measurements your professional keeps at their practice. It closes the app account; it does not erase the practice’s follow-up history.

Details are in the Privacy Policy.

4. Acceptable use

You agree not to:

Use the app for unlawful purposes
Try to access another person’s account or data
Interfere with the service or bypass the invitation
Present NutriOne as a medical or diagnostic service

Food-diary entries and the profile photo you submit must be lawful and about you.

5. Content and photo

You may log meals and change or remove your photo from Profile. That information may appear in the file your professional uses, because it is the same follow-up record.

MediOne does not review entries meal by meal. You are responsible for what you log.

6. Price

NutriOne does not charge the patient a subscription inside the app. There are no in-app purchases in this version. The professional or practice uses MediOne separately.

7. Availability

The service is provided “as is.” There may be interruptions, errors, or feature changes. We do not guarantee a wellness, weight, or habit outcome.

8. Limitation of liability

To the extent allowed by Costa Rican law, MediOne is not liable for:

Decisions you make based on what you see in the app
Loss of access if you delete the account or the invitation expires
Interruptions, data loss on the device, or indirect damages

The nutritional coaching or accompaniment relationship is between you and your professional.

9. Intellectual property

The app, the NutriOne and MediOne brands, and the software belong to MediOne or its licensors. You obtain no rights beyond using the app under these terms.

10. Governing law

These terms are governed by the laws of Costa Rica.

11. Changes

We may update these terms. The “Last updated” date on this page indicates the current version.

12. Contact

Email: info@medione.cr
Website: https://www.medione.cr