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NutriOne Privacy Policy

Last updated: September 8, 2026

This policy explains how MediOne (“we”) handle information when you use the NutriOne mobile app (iPhone and iPad).

NutriOne is a lifestyle app: it helps you view the meal plan your nutrition professional shares with you, log what you eat, and follow wellness habits and measurements. It is not a medical app. It does not diagnose, treat, or replace a consultation with a professional.

1. Controller

MediOne
Costa Rica
Email: info@medione.cr
Website: https://www.medione.cr

NutriOne is part of the MediOne product. Your nutrition professional uses MediOne to invite you; you use NutriOne to view and log lifestyle information linked to that relationship.

2. What NutriOne is (and is not)

NutriOne is a lifestyle and wellness companion:

  • View the meal plan and portions assigned by your professional
  • Log meals and daily calories
  • See appointments, follow-up measurements (for example weight or body composition), and your profile

NutriOne is not:

  • A medical device
  • A diagnostic, treatment, or prescribing service
  • A clinical record that you administer on your own

Nutritional guidance comes from your professional, not from the app.

3. How you get an account

There is no public sign-up. Your professional sends an invitation. When you activate it, you set a password and can sign in to NutriOne.

Without an active invitation there is no app account.

4. Information we process

Depending on what your professional has entered and what you log, we may process:

Identity and contact

  • First and last names
  • Email
  • Phone number
  • Date of birth
  • Profile photo (if any)

Account and app use

  • Credentials (your password is stored encrypted; we do not see it in plain text)
  • Session tokens
  • The clinic you are viewing, if you belong to more than one
  • Basic device and connection data needed to operate sign-in

Lifestyle and tracking

  • Meal plans, portions, and menus shared by your professional
  • The food diary you log in the app
  • Scheduled appointments
  • Follow-up measurements your professional records (for example weight, BMI, or body-fat percentage), shown in progress charts

We do not sell this information. We do not run third-party advertising in the app. This version of NutriOne does not connect to Apple Health (HealthKit).

5. How we use it

  • Operate the app (sign-in, meal plan, diary, appointments, and profile)
  • Let you change or remove your profile photo
  • Let you delete your app account (section 7)
  • Keep the service secure and comply with the law

We do not use your data to train third-party AI models or to sell commercial profiles.

6. Who we share it with

Your professional and their practice. NutriOne data lives in the MediOne system your professional uses. Meals you log and photo changes can appear in their follow-up file, because it is the same record.

Technical providers. Hosting, file storage, and email, solely to run the service, with reasonable security measures.

Authorities. When the law requires it.

We do not share your information with social networks or advertisers.

7. How to delete your account (App Store requirement)

You can stop having a usable NutriOne account from the app itself, without emailing support.

Steps

  1. Open NutriOne and sign in.
  2. Go to the Profile tab.
  3. Tap Delete account.
  4. Confirm in the Delete your account? dialog.

When you confirm:

  • Portal access is closed: you cannot sign in with that password
  • Previous invitations are invalidated
  • Open sessions (on this or other devices) stop working immediately
  • You cannot restore access with “forgot password”

To use NutriOne again, your professional must send a new invitation and you must activate the account again.

What is not deleted

Deleting the app account does not delete the file your professional keeps (plans, diary, appointments, follow-up measurements, profile photo). That information belongs to the practice and may be retained for professional or legal reasons.

The profile photo is not removed when you close the account. If you remove it earlier from Profile, it is removed from the file.

8. Retention

  • App account: while it is activated; after deletion, access is cut immediately.
  • Follow-up information at the practice: for as long as your professional or the law require; we do not erase it only because you close the app.
  • Technical logs: the minimum time needed for security and operations.

9. Security

We apply reasonable measures (authenticated access, encrypted passwords, revocable tokens). No system is infallible. If you notice misuse, write to info@medione.cr.

10. Your rights

Under Costa Rican law, you may request access, correction, or information about the processing. For data in the practice file, you may also ask your professional.

To cut off app access, use Delete account in Profile.

11. Minors

NutriOne is used by invitation. If the invited person is a minor, a parent or guardian should supervise use and activation.

12. Changes

If we update this policy, we will change the “Last updated” date on this page. Continued use of the app after a material change means you have read the current version.

13. Contact

Email: info@medione.cr
Website: https://www.medione.cr

NutriOne Terms of Use: https://www.medione.cr/nutrione/terms